Unfortunately, we are experiencing problems with the online claim form at the RICE site - we apologize for that. In the meantime please follow the instuctions below: 

If you want to create a claim, please send an e-mail to, with following information:

  • Invoice number or WEB order number
  • Product(s) and unit(s)
  • Claim reason and description
  • Image in case of shipping damages and quality problems

Afterwards our customer service will process your request as soon as possible! 

Thank you... and have a RICE day!



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