Terms and Conditions for Private Customers in United States

Welcome to RICE

By using any part of this Website, completing your customer registration with us and/or placing an order on the Website you agree to be bound by the Terms and Conditions. Therefore, we strongly recommend that you read these Terms and Conditions before you place your order.

Purchasing Goods
To be eligible to purchase goods on this Website you must register your personal information with name, address and payment details. Once you have placed your order, we will email you an order confirmation of your order. The invoice will be sent together with the order. Once the order has been dispatched from our warehouse, you will receive an email with a copy of the invoice and also a track’n’trace number so you can easily track your order.

Shipping

All orders placed Monday through Friday before noon PST will be shipped within two business days, pending credit card authorization. All orders placed after noon PST will be shipped within three business days. The estimated delivery time within the US is 2-5 days.

Orders placed during holidays or weekends will not be processed until the following weekday.

We ship using FEDEXfor all domestic orders and are therefore unable to deliver to APO/FPO addresses, as well as P.O. Boxes.  Please contact us by email or call 650 592 5500 to make special arrangements.

Free shipping on orders $130 and above.

Payment

RICE US’s online shop accepts the following payment types: Visa, MasterCard. Payment will be made via an approved and secure payment site. We will charge your card when the items in your order is dispatched. 

Sales Tax

Sales tax will automatically be added to orders shipping within the state of California 

Security

You can safely shop on our website. All communication between our payment system and you as the card holder is made via a Secure Socket Layer (SSL connection).

Returns

Returns must be made within 21 days of order date and must be pre-authorized by phone or email prior to sending merchandise back. Returned merchandise must be unused and in its original packaging. Please note you are responsible for the cost of shipping merchandise back to us. Original shipping cost will not be refunded. Items must be returned in unused condition in their original packaging.  Make sure to ship returns in a sturdy box (not a paper envelope or padded mailer), as damaged returns cannot be accepted.  You may ship the returned item(s) to us at:

RICE US by Go Living Inc.
1152 Arroyo Ave
San Carlos, CA 94070


Contact and Company Details

You are always welcome to contact us should you have any other queries on 650 592 5500 (Business hours 8AM - 6PM pacific time Monday to Friday). Otherwise send us an email on usa@ricebyrice.com.

RICE US by Go Living Inc.
1152 Arroyo Ave
San Carlos, CA 94070
Mail: usa@ricebyrice.com
Phone: 650 592 5500 (Business hours 8AM - 6PM)



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