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Terms and Conditions for Webshop

Welcome to RICE - By using any part of this Website, completing your customer registration with us and/or placing an order on the Website you agree to be bound by the Terms and Conditions. Therefore, we strongly recommend that you read these Terms and Conditions before you place your order. 

Please note that these conditions only apply for purchases made on www.ricebyrice.com. If you have bought your RICE products at a dealer, please contact your dealer for further information about terms and conditions.

If you are a RICE dealer, we refer to our B2B Terms & Conditions. Go to My Account - My Info to find your Terms & Conditions.

Purchasing Goods

To be eligible to purchase goods on this Website you must register your personal information with name, address and payment details. Once you have placed your order, we will email you an order confirmation of your order. The invoice will be sent together with the order. Once the order has been dispatched from our warehouse, you will receive an email with a copy of the invoice and also a track’n’trace number so you can easily track your order.

Freight and Delivery

RICE will deliver the goods in accordance to the delivery address entered by you during check-out. We are using freight forwarder GLS and the freight costs are fixed depending on your delivery contry.

 Country Shipping Free shipping above 
Denmark  25 DKK 500 DKK
Holland  5,9 EUR 75 EUR
Belgium
 5,9 EUR 75 EUR 
Spain  7,9 EUR 100 EUR 
Ireland  6,9 EUR 100 EUR 
Luxembourg  5,9 EUR 75 EUR 
Portugal  6,9 EUR 100 EUR 
Poland  7,9 EUR 75 EUR 
Greece  32 EUR 200 EUR 

The goods will be sent freight free if your order exceeds the freight free limit above. Please note that delivery in Denmark does not include Greenland and the Faroe Islands. Visit our shop finder to find a shop or a webshop in your country.

Payment

RICE’s online shop accepts the following payment types: Dankort, Visa Dankort, MasterCard and MobilePay. Payment will be made via an approved and secure payment site. We will charge your card when the items in your order is despatched. All prices indicated for products available via this Website are inclusive of 25%VAT.

Security

You can safely shop on our website. All communication between our payment system and you as the card holder is made via a Secure Socket Layer (SSL connection).

Returns

We operate with a 14 days return policy from the day of the receipt of goods for purchases made on www.ricebyrice.com. Please fill in the returns form that can be found on RICE’s website and put a copy in the package, so we know who the package is from. You will have to pay the return shipping cost.

Please note that if you are returning a product then the cost of returning the product to us is your responsibility. We recommend you obtain a proof of posting. RICE will not accept returns sent by COD. For more information and guidance on how to return please go to our website www.ricebyrice.com under ‘My Account’. Once we have received your returned item (s) we will process it as quickly as possible and return the amount to your account. We will only pay back the money to the card you used when purchasing the goods. This is to eliminate the risk of fraud.

Before returning  any item to us, we do ask you that it is in the same condition as when you first bought it. Please ensure that you have taken reasonable care to make certain that it is returned safely, not damaged in transit or show any sign of usage. Should this be the case, you will be liable for the deterioration in the product value. 

For further information about your 14 day return, you can read more about it on the Competition and Consumer Agency’s website http://www.kfst.dk/Forbrugerforhold

Claims

We act after the Sale of Goods Act and the guidelines set out by the Consumer Agency. This means that you have a 24 months warrant on faulty goods from the day you receive your item. You must make a claim within a reasonable time after receiving your items in order to obtain full credit or the options of either a repair or a price deduction. This warranty is voided if the claim is caused by you as a result of misuse, repair or normal tear and wear. Should you wish to make a claim over a faulty item then please fill out the claims form that can be found on RICE’s website. You will then be contacted by a RICE employee who will help you from there. For more information and guidance on how to make a claim, please go to our website www.ricebyrice.com under ‘My Account’. Should you have any queries about the status of a delivery or a claim in general then please contact our customer service on +45 63113135 or send an email to cs@ricebyrice.com.

A complaint about a product purchased from us can be submitted to the Competition and Consumer Authority Center for Complaint Resolution, Carl Jacobsen Vej 35, 2500 Valby. You can complain to the Center for Complaint Resolution through www.forbrug.dk.

European Commission's online complaint portal can also be used when filing a complaint about a product bought at www.ricebyrice.com. This is particularly relevant if you are a consumer residing in another EU country. Complaints lodged here - http://ec.europa.eu/odr. By filing a complaint, enter our email address rice@ricebyrice.com.


Contact and Company Details

You are always welcome to contact us should you have any other queries on +45 63113135. We are open monday-thursday from 9am-3pm. Friday from 9am-2.30pm. Otherwise send us an email on cs@ricebyrice.com.

 

RICE A/S
Havnegade 100E
Dk-5000 Odense C
Mail: cs@rice.dk
Phone +45 63113135
CVR no 21093939

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