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Terms and Conditions

By using any part of this Website, completing your customer registration with us and/or placing an order on the Website you agree to be bound by these Terms and Conditions. Therefore, we strongly recommend that you read through them before you place your order.

Purchasing Goods

To be eligible to purchase goods on this website you must register your personal information with name, address and payment details. Once you have placed your order, we will email you an order confirmation of your order. The invoice will be sent together with the order.

Once the order has been dispatched from our warehouse, you will receive an email with a copy of the invoice and also a track’n’trace number so you can easily track your order.

Shipping

All orders will be shipped from California. We only ship within the United States and Canada. Please allow 24 hours processing time before your order ships, pending availability and credit card authorization. All orders placed Friday through Sunday will not be shipped until the following Monday. Holidays are considered a weekend and no orders will be processed these days.

If for some reason, any of the products selected are out of stock or if additional identification is needed for credit card authorization, we will contact you directly.

We use USPS, UPS or FEDEX for our deliveries.

Free shipping on orders $130 and above.

Special Orders

Please contact us directly via this mail: usa@ricebyrice.com

Inaccuracies

We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on ricebyrice.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional, and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content “as is” and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a Rice by Rice product is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, Rice by Rice shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Rice by Rice, shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Rice by Rice shall issue a credit to your credit card account in the amount of the incorrect price.

Availability

At www.ricebyrice.com, we go out of our way to select the kind of distinctive merchandise for which Rice by Rice brand is recognized. Please understand that many of our featured items are offered in limited quantities and, because of their limited availability, stock will not and cannot be refreshed. That means once an item is gone, it may be gone for good and not appear on the website again. When an item featured on www.ricebyrice.com is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Should you have any questions concerning the availability of a particular item, please contact us at 323.951.0402 or email at usa@ricebyrice.com.

Payment

RICE US’s online shop accepts the following payment types: Visa, MasterCard, American Express.

Payment will be made via an approved and secure payment site.

We will charge your card when the items in your order is dispatched.

Sales Tax

Sales tax will automatically be added to orders shipping within the state of California

Security

You can safely shop on our website. All communication between our payment system and you as the card holder is made via a Secure Socket Layer (SSL connection).

Pricing

Most Rice by Rice products displayed on the website are available in different stores in the United States. Stores may also have different prices or promotional events at different times. Sale prices on the website are Internet-only specials and do not reflect the pricing of any other store.

Returns

We operate with a 14 days return policy from the day of the receipt of goods for purchases made on www.ricebyrice.com. Please fill in the returns form that can be found on RICE’s website and put a copy in the package, so we know who the package is from. You will have to pay the return shipping cost.

Please note that if you are returning a product then the cost of returning the product to us is your responsibility. We recommend you obtain a proof of posting. RICE will not accept returns sent by COD. For more information and guidance on how to return please go to our website www.ricebyrice.com under ‘My Account’. Once we have received your returned item (s) we will process it as quickly as possible and return the amount to your account. We will only pay back the money to the card you used when purchasing the goods. This is to eliminate the risk of fraud.

Before returning  any item to us, we do ask you that it is in the same condition as when you first bought it. Please ensure that you have taken reasonable care to make certain that it is returned safely, not damaged in transit or show any sign of usage. Should this be the case, you will be liable for the deterioration in the product value. 

You may ship the returned item(s) to us at:

Nordic Trade and Design
7922 W 3rd St.
Los Angeles, CA 90048

Contact and Company Details

You are always welcome to contact us should you have any other queries on 323 951 0402 (Business hours 8AM - 6PM pacific time Monday to Friday). Otherwise send us an email on usa@ricebyrice.com.

Nordic Trade and Design
7922 W 3rd St.
Los Angeles, CA 90048
Tel 323 951 0402
E-mail usa@ricebyrice.com

If you decide to refuse any shipments from Ricebyrice.com, you are responsible for both the original shipping costs incurred and the cost of returning the package to us.

Rice by Rice, takes the utmost care and concern for your privacy while you are shopping on our website.  Rice by Rice does not sell or share any information gathered from our website or from our stores. For the online shop to be able to function we need to ask certain information such as name, shipping and billing information, phone number, email and credit card information. Transactions on our site are secured and our website does not store your credit card information.

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